558h cm Privacy Policy

Introduction and Scope

558h cm is an online gaming and sports betting platform that provides slots, live casino, cricket, and various other entertainment services to players in Bangladesh. While using the platform, you voluntarily provide certain personal information, and some information is also collected automatically. This privacy policy informs you in detail about how all such information is collected, used, stored, and protected.

This policy applies to the 558h cm website, mobile application, and all related digital services. Please read this policy carefully before using our services. Alongside this policy, our Terms and Conditions document also contains important information about your rights and responsibilities.

This policy applies only to users aged 18 and above, and for 558h cm specifically, users aged 21 or above. We do not knowingly collect information from minors.

What Information We Collect

2.1 Identity Information

The information you provide during account registration includes:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Preferred language and currency

2.2 Identity Verification Information (KYC)

As part of the account verification process, particularly before withdrawal requests, we may ask for copies of the following documents:

• National Identity Card (NID) or passport
• Bank account information or mobile banking documents (bKash, Nagad, Rocket, Upay)
• Proof of address document (if required)

2.3 Transaction and Financial Information

We keep records of all financial activities related to deposits, withdrawals, and gaming. This includes transaction amount, date, method, and status.

2.4 Gaming Activity Information

Information about your play history, bet amounts, win/loss records, preferred games, and session duration is collected. This information is also used for responsible gaming monitoring.

2.5 Technical and Device Information

• IP address and geographic location (approximate)
• Browser type and version
• Operating system
• Device identifier number
• Session logs and error records

How We Collect Information

3.1 Information Provided Directly

Information you provide yourself when filling in registration, login, deposit, or withdrawal forms is collected directly. Information may also be recorded when you contact us via live chat support.

3.2 Automatic Collection

When you use our platform, technical information is automatically collected through cookies, pixel tags, and log files. This is essential to ensure the platform functions properly.

3.3 Information from Third Parties

Limited information may also be received from identity verification service providers or payment processors (such as bKash or Nagad) for the purpose of verifying transactions.

Purpose of Using Information

558h cm never uses your information for unnecessary purposes. We use your information for the following specific purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Ensuring platform security and preventing fraud
• Providing bonuses, cashback, and VIP benefits
• Offering customer service and technical support
• Monitoring responsible gaming activity
• Analyzing data to improve service quality
• Meeting applicable legal obligations
• Sending selected promotional communications (with the option to opt out)

In accordance with our Responsible Gaming Policy, we use gaming activity information to identify risky behavior and, where necessary, proactively provide support to users.

Sharing Information with Third Parties

558h cm never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances as part of operating the service:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, technical infrastructure, and customer service. These partners are given only as much information as is necessary to complete their assigned task.

5.2 Game Providers

Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive limited technical information to ensure their games function properly. They do not directly receive your identity information.

5.3 Legal Obligations

Information may be shared with legal authorities when required by court order, lawful request from law enforcement agencies, or financial crime investigations.

5.4 Business Changes

In the event of a business merger or acquisition, information will be transferred only after users are notified in advance, and the commitments of this policy will remain in effect.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

The platform cannot function properly without these cookies. They are used to maintain login sessions, ensure security, and save preferences. These cookies cannot be disabled.

6.2 Analytics Cookies

Analytics cookies are used to understand how the platform is used and to improve the service. These cookies collect anonymous information.

6.3 Cookie Controls

You can delete or disable non-essential cookies from your browser settings. Please note, however, that disabling cookies may limit some functionality of the platform.

Data Storage and Security

7.1 Retention Period

Information is stored for as long as your account is active and as long as necessary for operating the service. Even after an account is closed, financial transaction records may be retained for a specified period as required by legal obligations.

7.2 Security Measures

To protect your information, 558h cm takes the following technical and administrative measures:

• Securing all data transfers through SSL (TLS) encryption
• Using password hashing and strong encryption algorithms
• Two-factor verification (OTP) method
• Regular security audits and vulnerability testing
• Limited staff access to data and strict internal controls
• Firewall and intrusion detection systems

However, no platform can guarantee 100% security when transmitting information over the internet. We ensure the highest level of technical protection, but you are also responsible for keeping your account password confidential.

7.3 Response to Data Breaches

If a data breach occurs, we will promptly notify affected users and advise them to take the necessary protective measures.

Your Rights and Choices

558h cm believes you have an active role in protecting your information. You may exercise the following rights:

8.1 Right to Access Information

You may request at any time what information we are storing about you. Our support team is available 24/7 via live chat and email in both Bengali and English.

8.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. Some information can be updated directly from the profile section of your account.

8.3 Request to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or the need to resolve active disputes.

8.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, use the "Unsubscribe" option at the bottom of any message or let support know. Even after opting out, important messages related to your account will continue to be sent.

8.5 Closing Your Account

You may request to close your account if you wish. Details about the account closure process are available in our FAQ section.

Protection of Minors

558h cm services are for adults aged 21 and above only. We do not knowingly collect information from minors or allow them to register.

Age is verified at the time of registration and re-verified through identity documents in cases of suspicion. If we find that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If parents suspect that their child is using our platform, please contact our support team — we will take action promptly.

Policy Changes & Contact

10.1 Policy Changes

558h cm may update this privacy policy due to changes in services or legal requirements. If there are significant changes, a notice will be sent to the registered email or posted on the platform. Continued use of the platform after changes will be taken as your acceptance of the updated policy.

Along with reading the policy changes, you can find a general description of 558h cm's services on our About Us page.

10.2 Contact

If you have any questions, feedback, or complaints about this privacy policy, please contact us:

Our support team generally responds quickly. When contacting us by email, please use your registered email address so that your identity can be verified faster.